Assistant Manager, Social Community & Content

Responsibilities

• Community Management: Drive engagement across social media channels via daily moderation and response, including content publishing, customer service, risk mitigation, product seeding, FAQs, etc.
• Analytics & Reporting: Monitor performance of Elizabeth Arden on social media platforms, delivering actionable insights across owned content, campaign performance and social listening
• Content Development:
• Monthly content calendar creation and distribution
• Aid in briefing and development of social assets, partnering with internal creative team, agencies, content creators, writers, designers and more to develop engaging and high-quality content
• Collaboration: Assist in the coordination with cross-functional and local market teams to aggregate needs and translate them into actionable social assets
• Influencer product seeding: Assist in identifying key influencers and coordinate a special mailer delivery with the PR team for organic seeding.
• KPI tracking: Monitor the social media KPIs month over month.
• Sentiment Tracking: Flag trending or hot button conversations with appropriate teams (ex., customer service, legal, global and local brand marketing, e-commerce, etc.) when necessary and share insight around what may be driving these conversations
• Trend Monitoring: Demonstrate a strong grasp of emerging platform trends, tools, and competitor strategies, offering top-tier recommendations to ensure the brand remains at the forefront in social

Requirements

• 2–4 years of social media experience, preferably in an agency setting
• Passion for beauty and skincare, with a strong eye for luxury and visual storytelling
• Proven ability to create engaging, real-time content (e.g., IG Stories, Reels)
• Skilled in community management and navigating sensitive topics with sound judgment
• Ability to embody brand voice across all messaging
• Proficient in social platforms, CMS, and influencer tools (e.g., Hootsuite)
• Strong attention to detail, communication skills, and collaborative mindset
• Creative, proactive, and results-oriented with a keen eye for visual aesthetics

Benefits

• Employees (and their families) are eligible for medical, dental, and vision benefits.
• Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled).
• Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc.
• Employees are also able to enroll in our 401k Retirement Savings Plan.
• Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.