Assistant In House Marketing Manager - Waikiki

Responsibilities

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time)

Requirements

• Education • High School Diploma, GED, or equivalent
• Training requirements • None
• Knowledge and skills • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• • Ability to effectively coach, counsel and motivate direct reports
• • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• • Ability to efficiently multi-task
• • Ability to negotiate effectively
• • Working knowledge of marketing databases
• • Ability to recruit, train and develop employees
• • Ability to lead by example

Benefits

• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• • Medical
• • Dental
• • Vision
• • Flexible spending accounts
• • Life and accident coverage
• • Disability
• • Wish day paid time to volunteer at an approved organization of your choice
• • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• • Legal and identity theft plan