Responsibilities

• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site.
• As a customer service expert, the Assistant Community Property Manager quickly responds to all complaints, questions, and requests, rushing forward to address and resolve all issues.
• The Assistant Community Property Manager seeks help from the Community Manager and/or maintenance staff to quickly resolve issues as required to ensure resident satisfaction.
• Directs leasing team to assure that all leads are responded to quickly and professionally, achieve occupancy goals at or above budget expectations.
• Verifies that all incoming traffic has been logged using the resident management software and that all follow-up contacts have been completed each day.
• Possesses superior product knowledge, including pricing and availability, specific floorplan information, and details of property amenities and common areas.
• Maintains excellent awareness of the local market and completes all market surveys as required.
• Has working knowledge of the local community, including local schools, business, and events.
• Ensures that renewal offers are delivered timely and works to bolster resident retention.
• Takes the lead in organizing community events, works to foster a strong sense of resident appreciation.

Requirements

• High school diploma or equivalent is required.
• 3+ years of experience in property management is required.
• Proficiency in Microsoft Excel and Word, and proficiency in property management software
• Excellent customer service skills.
• Experience in social media and technology.
• Ability to act independently and make decisions.
• Excellent verbal and written communication skills.
• Flexibility to work weekends, overtime, and other unscheduled time if needed.