Description

•  Works with Property Manager in developing integral team that effectively sells the quality and professionalism if the organization.  
•  Inspects property common areas, apartment units and grounds on a regular basis.  
•  Offers recommendations to management regarding improvements to the overall operation of the community.  
•  Demonstrates an interest in and understanding of financial and operational reporting requirements.  
•  Collects all rent payments from both current and previous residents.  
•  Makes daily community deposits in regards to rent collections and any other miscellaneous income.  
•  Assists in the processing, monitoring and recording of purchase order invoices into Budget Control Log.  
•  Distributes non-payment notices to all delinquent residents and completes follow-up activity in regards to non-payment of rent, or eviction proceedings.  
•  Maintains general working knowledge of state laws in regards to the collection of delinquent accounts.  
•  Inputs daily resident information from walk-in traffic, move-ins, move-outs, apartment conditions, etc.  
•  Assists Property Manager in ensuring that all leases and addenda are completed accurately in regards to addresses, names, rates, etc.  
•  Maintains all current and previous resident files.  
•  Supports overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, rate increases, etc.  
•  Assists in various leasing activities as required.  
•  Maintains up-to-date knowledge of market and competitive properties.  
•  Assists Property Manager with renewals of existing residents.  
•  Represents company in a professional manner at all times.  
•  Assists overall team effort through effective leadership. 
•  Analyzes concerns associated with apartments that are slow to lease and offers recommendations.  
•  Assumes supervisory responsibilities and management of the property in the absence of the Property Manager.  
•  Understands and complies with Fair Housing laws and standards.  
•  Assists in the handling of resident service requests and various concerns as required.  
•  Conducts follow-up activity as needed to establish and maintain positive resident relations.  
•  Assists with and attends community sponsored resident functions and activities.  
•  Assists in creating monthly newsletter.  
•  Attends and participates in training classes and seminars as requested.  
•  Maintains open communication with Property Manager and Maintenance Supervisor. 
•  Transports residents or prospective residents via motorized vehicle on property grounds; runs errands as necessary.  
•  Performs other related duties as assigned or requested. 

Requirements

• Minimum Education: High School  
• Minimum Experience: 1 Year  
• Minimum Field-of-Expertise: Supervisory experience, excellent communication, organizational skills, and computer literacy/word processing skills  
• Preferred Education: Bachelor's Degree  
• Preferred Experience: 2 Years  
• Preferred Field-of-Expertise: Strong customer service orientation, with good decision-making ability and a professional image 

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.  
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget.  
• Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.  
• Change Management - Monitors transition and evaluates results.  
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue.  
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.  
• Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others. 

Physical Demands

• Occasionally required to sit.  
• Occasionally required to walk.  
• Occasionally required to use hands to finger, handle, or feel.  
• Occasionally required to reach with hands and arms.  
• Occasionally required to talk or hear.  
• Occasionally required to bend, lift or climb   
• Occasionally required to lift light weights (less than 25 pounds)  
• Occasionally required to lift moderate weights (25-50 pounds)  
• Occasionally required to lift heavy weights (50 pounds or greater)  
• Finger dexterity required.  
• Hand coordination required.  
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus