Assistant Community Manager

Responsibilities

• Deliver exceptional customer service and build positive relationships with residents, prospects, and vendors.
• Support daily community operations, including resident communications, lease renewals, transfers, move-outs, and resident concern resolution.
• Assist with leasing activities, prospect follow-up, application processing, move-ins, and occupancy goals.
• Process rent-related activities, including collections, payment posting, delinquency management, and late notices.
• Support the operations of a mixed-income community, including affordable housing compliance, certifications, recertifications, income verifications, and resident file maintenance.
• Maintain accurate resident files and ensure documentation is completed in accordance with company policies and applicable program requirements.
• Monitor occupancy, leasing, and resident retention trends and assist in implementing strategies to improve property performance.
• Ensure compliance with company policies and all applicable fair housing, state, federal, and affordable housing regulations.
• Partner with the Community Manager to support financial performance, resident satisfaction, and operational goals.
• Help foster a positive community atmosphere through resident engagement and relationship-building.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of residential property management or related experience required.
• Previous affordable housing experience (LIHTC, HUD, Project-Based Section 8, or similar programs) is required.
• Experience with affordable housing certifications, recertifications, income verifications, and resident file compliance is preferred.
• Strong customer service, organizational, and time management skills.
• Must have a medium to high level of proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with ResMan property management software is preferred.
• Bilingual Spanish-speaking candidates are strongly preferred.
• Must be able to read, write, and communicate effectively in English and perform basic to moderate mathematical functions.
• Position requires a valid driver's license, acceptable driving record, and appropriate vehicle insurance coverage.

Preferred

• Bilingual Spanish-speaking candidates are strongly preferred
• Experience with ResMan property management software is preferred
• Experience with affordable housing certifications, recertifications, income verifications, and resident file compliance is preferred
• Strong customer service, organizational, and time management skills
• Must be able to read, write, and communicate effectively in English and perform basic to moderate mathematical functions
• Position requires a valid driver's license, acceptable driving record, and appropriate vehicle insurance coverage

Benefits

• excellent medical/dental/vision insurance
• flexible spending accounts
• Company paid life insurance along with paid short and long-term disability insurance
• paid Federal holidays
• a generous paid time off program
• a 401k with Company match