Senior Community Manager

Responsibilities

• Design the member journey, from invitation to a first useful win to the right peer introduction to a reason to come back.
• Run live programming that's worth people's time. Pick the topic, prep the contributors, host, and follow through on what was agreed.
• Keep the community useful between sessions with fast answers, a resource library people use, and a member digest people open.
• Recruit where marketers already gather. That means Slack and Discord groups, LinkedIn, Reddit, forums, and industry events. Treat them as discovery channels, not communities to run. Decide when an event deserves a program of our own built alongside it.
• Grow members into contributors. Offer co-hosting, teaching, and peer recognition, always opt-in and never scripted.
• Feed the champion pipeline. When a member is ready and willing to be featured, hand them to Customer Marketing with context and consent recorded. You keep the community relationship; they own the activation.
• Build the community's agent layer for moderation, routing, session prep, recap drafts, and routine follow-up. Check its accuracy weekly.
• Measure member health: activation, return rate, peer-to-peer answers, and members who go on to contribute. Not post counts.
• Report back what members struggle with, and what Gradial couldn't do for you, to Product.

Requirements

• 5+ years running an online community, customer program, or recurring practitioner program, ideally B2B SaaS, with ownership of its growth and health metrics.
• A program people chose to come back to, and examples of what members learned, applied, or achieved because of it.
• Strong facilitation: you can welcome a stranger, steer a practical discussion, and follow up without it feeling transactional.
• Agentic workflows you've built and run in a community or programs context.
• Writing that sounds like a person, from a one-line welcome to a recap someone forwards to their boss.
• You've started a community from zero at an early-stage company and made deliberate choices about who to let in first.

Preferred

• You know marketing ops or MOps practitioners and how they talk.
• A clear view of where agents belong in community (triage, yes) and where they don't (anything that trades on member trust).

Benefits

• Medical, dental & vision (fully covered for employees with 75% for dependents)
• Fertility & family-planning support
• 401k plan
• Unlimited PTO
• A beautiful Seattle office with a gym, sauna, and bike parking
• Free lunch three days a week in our HQ
• A front-row seat to building category-defining AI infrastructure