Community Manager

Responsibilities

• Represent the firm at veteran and military conferences, VSO conventions, stand-downs, reunions, and community events nationwide, including booth setup, staffing, and teardown.
• Plan and deliver educational programs (seminars, workshops, webinars) on VA disability benefits using firm-approved content; coordinate attorney speakers where legal content is required.
• Build and maintain relationships with VSOs, veteran nonprofits, installation transition programs, and other organizations aligned with the firm’s mission; identify partnership and co-hosting opportunities.
• Serve as a warm, informed first point of contact for veterans at events; capture inquiries and route them to intake per firm process; follow up within established timelines.
• Manage the firm’s client referral program and engage current and former clients in community settings.
• Maintain the event calendar, budget, and post-event reporting (attendance, inquiries, intake conversions, partnership leads); use that data to recommend which events and programs to continue, expand, or drop.
• Coordinate with the marketing team on event promotion, social coverage of events, collateral, and brand consistency. All public-facing materials and talking points are approved before use.
• Monitor sentiment in the veteran community, in person and online, and report what veterans are saying about the firm, competitors, and VA.
• Adhere to firm brand, messaging, and VA accreditation and standards-of-conduct rules in all public representation; escalate unfamiliar questions or situations rather than improvise.

Requirements

• Veteran strongly preferred. Direct experience with the VA disability claims process (as a claimant, VSO representative, accredited agent, or in a veteran-facing legal, nonprofit, or healthcare role) strongly preferred.
• 3+ years of experience in community outreach, event management, business development, public-facing representation of an organization, or a comparable leadership role. Military leadership experience qualifies.
• Demonstrated experience speaking, training, or presenting to groups.
• Demonstrated discretion and sound judgment representing an organization in public and online settings; comfortable escalating rather than improvising.
• Excellent interpersonal and verbal communication skills; able to speak with veterans as a peer and with VSO and organizational leaders as a professional.
• Strong organizational and time-management skills; able to independently manage a national travel and event schedule, budgets, and follow-up.
• Ability to analyze event and inquiry data and use it to inform strategy.
• Working knowledge of social media platforms sufficient to coordinate event coverage with the marketing team.
• Proficiency with CRM, calendar, and standard office tools; Salesforce experience a plus.
• Ability to travel approximately 30–40% of the time, including some weekends.

Benefits

• 85% of individual employee premiums paid for health insurance
• 85% of individual employee premium for dental insurance
• 60% of total premium paid on family plans for both medical and dental insurance, for spouse and children
• 50% of individual employee premium for vision insurance
• 50% of Long Term Disability Insurance premium paid
• $50,000 free life insurance policy
• 401k plan-we will match any full-time employee’s deposits up to 5% of their base salary and bonuses
• 90 Days up to one year - Up to 37.50 Hours
• One to three years - 112.50 Hours
• Four to nine years - 150.00 Hours