Responsibilities

• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management.
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Other duties as assigned

Requirements

• Education • High School Diploma, GED, or equivalent
• Training requirements • None
• Knowledge and skills • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times • Ability to effectively coach, counsel and motivate direct reports • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners) • Ability to efficiently multi-task • Ability to negotiate effectively • Working knowledge of marketing databases • Ability to recruit, train and develop employees • Ability to lead by example • Detail oriented and accurate • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws • Demonstrated problem solving ability
• Technical Skills • Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.
• Job experience • Two (2) years marketing experience required, primarily in vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program