Responsibilities

• Produce regular reporting on business performance and customer behavior, including customer type, loyalty/rewards participation, purchasing behavior and email engagement
• Build and maintain automated reports and dashboards that surface campaign performance and audience insights; support stakeholder adoption of self-service tools and continued advocacy around a data-driven culture
• Partner cross-functionally: Partner with marketing, product, sales, finance to present findings and recommend optimizations across revenue, spend, and product strategy
• Collaborate with CRM and loyalty teams on campaign execution and analysis across email, direct mail, and SMS
• Measure: Conduct test analysis to improve segmentation, targeting, and engagement
• Assist in campaign design and analysis: Including KPIs, sample sizing, performance readouts
• Support the evolution of loyalty programs: Analyze performance and identify opportunities to improve engagement and incremental revenue

Requirements

• Bachelors degree in Finance, Analytics, Statistics, Computer Science, or a related field
• 3–5 years of experience in customer analytics, CRM/CDP, web analytics, or digital/direct marketing
• Experience working with customer and marketing data, including extraction, analysis, and visualization
• Strong analytical and problem-solving skills with high attention to detail
• Proficiency in SQL and working knowledge of Python or R
• Experience with BI tools such as Power BI or Tableau
• Excellent communication skills with the ability to translate complex insights for non-technical audiences

Benefits

• Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
• Career Development and Learning Opportunities. Sharpen your skills with our Learning Database of 12,000+ courses, LinkedIn Learning, and upfront education assistance.
• Benefits that Start Day One. To learn more details about our total rewards including 401k, health benefits and PTO, visit www.yourcaleres.com
• Mental Wellness. Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
• Relaxed Dress Code. At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!