Description:

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: To assist guests with all Club Red related transactions and sell the benefits of Club Red membership while delivering exceptional guest service in a positive and hospitable atmosphere.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating Incredible Experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

JOB SUMMARY: As representative of the Nisqually Red Wind Casino Players Club, interacts with players to explain, sell, and administer program benefits, utilizing the Casino player tracking system. Enters data, welcomes new guests, explains Club Red Program and promotional activities, issues players club cards to guests, prepares various system generated coupons, and executes promotional activities and paperwork, and assists with special events and other marketing tasks as assigned. Complies with all casino policies and procedures, internal controls, standard operating procedures and Tribal Gaming regulations pertaining to class III work areas, in addition to Club operations.

Requirements:

QUALIFICATIONS

Required skills, knowledge, and behavior:

• Previous customer service experience.
• Excellent guest service skills and possess a positive attitude.
• Excellent verbal and written communication skills.
• Ability to work without direct supervision.
• Ability to multi-task and work efficiently.
• Ability to safeguard confidential information.
• Basic computer skills and knowledge of operating basic office equipment.
• Demonstrates honesty in the workplace.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred Skills and Knowledge:

• At least 6 months of related experience in front-line guest contact position.
• Ability to problem solve.
• Excellent interpersonal skills.
• 6 months related gaming experience.

PHYSICAL REQUIREMENTS:

• Ability to stoop, reach, squat, push, pull, and lift at least 50 pounds.
• Ability to sit, stand or walk for extended periods of time.
• Manual and finger dexterity for operation of personal computer and routine paperwork.
• Ability to tolerate a smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

• Provides excellent guest service, in a busy, fast-paced casino environment.
• Reviews and is responsible for understanding and being able to explain promotional rules, casino policies and procedures related to the Club Red program and all promotions.
• Assists in solving player issues and directing guests to the appropriate departments/individuals for resolution.
• Assists gaming departments in coordinated activities to obtain optimum efficiency and economy.
• Understand functionality of all Casino Floor electronic services and educate guests on how to use these services- Promotional Kiosks, Enrollment/Card Printing Kiosk, Check Cashing Kiosk, ATM/Ticket Redemption Kiosks, etc.
• Assists with special events and promotions as directed or assigned.
• Assist guest at slot machines to access entries for promotional drawings and assisting guests with accessing and downloading free play and points on slot machines.
• Conduct gaming promotions and drawings.
• Make public announcements.
• Responsible for taking pictures of jackpot winners as well as obtaining and maintaining release forms for all winners to be used in promotional media.
• Assist Casino Host Team, as needed, in making decisions regarding comps based on a consideration of recorded play, earned points, comp availability, and guest profitability.
• Increase carded play among guests by finding opportunities to sell Club Red Membership to uncarded players while out on the floor and at the counter.
• Use the host CRM applications to find specific guests on the floor to greet and provide host services to, as needed, or requested.
• Provides assistance to the Marketing department and supports Casino Hosts as needed.
• Maintain accurate and compliant Title 31 records.
• Manage multi-line phone system.
• Provides professional representation at internal and external meetings and events, as needed, including off site events.
• Assists in decorating gaming floor and other venues for promotional events as assigned.
• Maintain a safe and clean work area.
• Assist in keeping gaming floor clean- pushing in chairs, collecting trash for disposal, emptying ash trays, etc.
• Performs other duties as assigned.