Responsibilities

• Define and roll out the strategic roadmap for clients’ growth on Amazon (sales, visibility, acquisition, profitability).
• Manage KPIs and performance indicators (advertising, sales, conversion, catalogs, profitability), produce detailed reports, and propose strategic recommendations.
• Conduct regular business reviews (monthly, quarterly) and ad-hoc analyses to identify growth levers (ads, content, pricing, inventory, market, competition), and activate these levers.
• Lead kick-off workshops to define the launch strategy: product selection, pricing, budget, competitive analysis, positioning.
• Manage the onboarding of clients onto our internal SaaS platform (OmnyAI), ensuring deployment of catalogs, optimized listings and content, advertising campaigns.
• Drive the end-to-end launch roadmap and ensure a smooth transition between commercial and operational teams.
• Build and maintain strong, strategic relationships with clients (senior-level), act as their main contact for Amazon-related issues - ensure satisfaction, transparency, trust and retention.
• Be accountable for operational excellence, quality deliverables, and responsiveness.
• Supervise and mentor one or more teams (consultants, juniors, trainees), oversee onboarding of new team members.
• Conduct regular feedback sessions: one-on-ones, performance reviews, quarterly and annual evaluations.
• Participate in defining and improving internal processes, share best practices, and standardize agency workflows.
• Relay feedback from clients and teams to our Product & Data departments, contribute to the evolution of our internal platform (new features, automation, tools, processes).
• Collaborate with cross-functional teams (marketing, data, tech, operations) to build integrated and coherent solutions, aligned with client needs and company roadmap.

Requirements

• 3 to 5 years of proven experience in account management, project management or operations management in e-commerce / marketplaces / Amazon (Seller Central or Vendor Central).
• Demonstrated experience managing Amazon projects (listings, advertising, logistics, optimization, reporting).
• Managerial experience or strong aspirations to manage teams - ability to lead, train and motivate staff.
• Strong analytical skills, comfort with data (Excel / analytics), ability to turn data into operational insights.
• Excellent command of English (written & spoken), comfortable in an international environment.
• Proactive spirit, strong organizational skills, autonomy, result-orientation, rigor.
• Customer-service mindset, excellent communication skills, ability to engage with senior stakeholders.
• Have significant experience in Amazon Account Manager position
• Be autonomous in managing the agency’s key accounts (major accounts)
• Have strong operational excellence and a mastery of business challenges
• Have a desire to develop in management and production monitoring
• C1 English Level is required

Benefits

• Opportunities for continuous learning and professional development.
• A collaborative and supportive work environment where your expertise is valued.
• The chance to work on large-scale international projects and shape the growth of our US business.