Alumni Engagement Officer

Responsibilities

• Lead the overall strategic direction, creation, writing, editing, and distribution of alumni communications across print, digital, and social media channels to strengthen alumni connection, highlight philanthropic impact, and drive active engagement.
• Multi-Channel Content Strategy & Execution: Lead the creation, writing, and editing of high-impact alumni communications across various channels, including digital publications, social media platforms, website news, email campaigns, and print media.
• CSS Magazine & Class Notes Management: Prepare, solicit, write, and format all submitted class notes, birth, death, and sympathy announcements, as well as high-resolution photo submissions for inclusion in the CSS Magazine.
• Cross-Departmental Collaboration: Work closely with the central Marketing and Communications team to align messaging, enforce brand standards, and elevate compelling alumni stories that demonstrate institutional ROI and Benedictine values.
• Digital Media & Campaign Analytics: Manage alumni social media channels and digital communications campaigns, creating dynamic copy and visual content while tracking open rates, click-through rates, and audience engagement metrics to continuously refine content strategy.
• Strategic Event Management: Manage key signature events, including major reunion weekends, 'Lighting a Tradition,' regional/geographic-specific alumni gatherings, and networking receptions.
• Logistics & Facility Coordination: Determine detailed space, technology, equipment, catering, and on-site management requirements based on historical data and strategic goals. Oversee all aspects of venue selection, lighting, sound, room setups, and staffing.
• Vendor Negotiation & Contract Management: Negotiate contracts with vendors, facilities, caterers, and service providers, ensuring agreements meet high-quality standards and align with event objectives.
• Budget Optimization & Financial Accountability: Monitor, manage, and optimize event budgets to ensure cost-effectiveness, fiscal responsibility, and optimal resource allocation.
• Post-Event Evaluation & Quality Improvement: Conduct thorough evaluations of each event by gathering attendee feedback and analyzing key performance metrics to measure effectiveness against annual fundraising and engagement goals. Document lessons learned and implement continuous process improvements.

Requirements

• Bachelor's degree in Communications, Marketing, Business Management, or related field.
• Exceptional project management skills with the demonstrated ability to handle multiple complex projects simultaneously.
• Strong planning and execution skills with excellent attention to detail.
• Collaborative work style and proven ability to interact effectively with staff, faculty, leadership, and external stakeholders at all levels.
• Excellent written and verbal communication skills, with demonstrated talent in storytelling and content creation across media.
• Excellent critical thinking, strategic thinking, and execution skills.
• Experience cultivating and developing positive relationships with individuals, organizations, and businesses.
• Valid driver's license.
• Ability to work effectively with diverse communities, cultures, and populations.
• Flexibility to work a non-traditional schedule, including frequent evenings and weekends as required by event and travel schedules.

Preferred

• Two (2) years of experience in events management, donor stewardship, communications, or alumni relations (OR an equivalent combination of education, training, and experience).
• Experience with or knowledge of various event models, digital marketing tools, and fundraising strategies.
• Experience working with advancement and CRM software such as Raiser's Edge, Slate, or similar platforms.
• Experience working in a higher education or non-profit fundraising environment.
• Alumna/us of The College of St. Scholastica.