Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
• Explain the CalStateApply application process and MySJSU account requirements
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
• Review and verify submitted documents to determine admission eligibility
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
• Assist students in resolving concerns related to application or admission status
• Troubleshoot MySJSU student account issues
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
• Document communication workflows and maintain accurate records
• Participate in departmental meetings and ongoing training related to policy and process updates

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred

• Bachelor’s Degree
• Two (2+) years working in a student services position
• Experience working with students, providing education advising and counseling services
• Knowledge of applicable University policies, procedures, and worked in an educational environment in either Admissions or Records, or a demonstrated ability to learn
• Ability to analyze and interpret documents and requirements, and be able to disseminate information to other staff
• Excellent written and oral communication skills
• Knowledge of PeopleSoft or a demonstrated ability to learn or be trained in a broad range of technology systems

Benefits

• San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .