Responsibilities

• Own the strategy, setup, trafficking, pacing, and optimization across Rider and Eats ad products to ensure accurate, high-quality delivery
• Partner with Sales and Partner Managers to translate performance trends and advertiser KPIs into actionable recommendations and incremental investment opportunities
• Diagnose complex campaign, tracking, and ad-serving issues-identifying root causes and collaborating with Engineering, Product, and Tech Ops to resolve blockers
• Coordinate work completed by offshore Ad Ops teams to maintain high execution standards, clear handoffs, and alignment with Creative and Audience Strategy
• Serve as a strategic Ad Operations partner to Partner Managers, translating advertiser objectives and campaign performance into recommendations that improve outcomes, strengthen the client relationship, and support account growth
• Identify workflow bottlenecks, create SOPs and training materials, and participate in UAT and beta testing for new ad products and internal tools
• Participate in testing and launching new advertising products, features, ad server functionality, and internal tools; document findings and provide structured operational feedback

Requirements

• 2+ years of experience in Ad Operations, Campaign Management, Media Operations, or a closely related digital advertising function
• Experience working with a CRM, an order management system, or a comparable campaign intake and booking workflow
• Bachelor's degree or equivalent practical experience

Preferred

• Strong written and verbal communication skills, including the ability to explain technical or operational concepts clearly to non-technical partners
• Demonstrated attention to detail and a consistent track record of precise execution in a high-volume or fast-moving environment
• Hands-on experience with enterprise ad servers (e.g., GAM), order management systems (e.g., Salesforce), and app/mobile advertising inventory
• Technical proficiency with third-party tracking, ad verification tools (e.g., DoubleVerify, IAS), and MMPs (e.g., AppsFlyer, Adjust)
• Track record of building SOPs, QA frameworks, and playbooks, as well as supporting operational readiness programs for new ad capabilities
• Experience analyzing campaign performance in spreadsheets or BI tools, with exposure to SQL, APIs, or process automation a plus
• Proven ability to manage complex campaign priorities independently, direct offshore team deliverables, and collaborate effectively with technical and business partners
• Comfort working with campaign data in spreadsheets, dashboards, BI tools, or basic querying environments to identify trends and investigate issues
• Strong analytical problem-solving skills with the ability to translate technical concepts clearly to non-technical stakeholders and contribute to client-facing performance conversations

Benefits

• various benefits