Responsibilities

• Activate the Bon Appétit brand through guest-facing experience initiatives (WOWS) and internal people programs, utilizing our activation toolkit and collaborating with our professional design team on account-specific projects
• Travel to accounts 3–4 days per week, providing front-of-house and culinary support including café layout design, smallwares setup, and team training
• Partner with on-site culinary and front-of-house teams to establish and uphold Bon Appétit brand standards, merchandising vision, and Great Expectations 4 (GE4) tactics
• Develop proactive recommendations to refresh guest experiences and support account retention; guide accounts in building and executing impactful business plans
• Review all account-facing content for design quality, grammar, and brand voice; assist in preparing activation materials for client quarterly reviews
• Surface scalable solutions and lead with the mindset of "automating the predictable, so we can humanize the exceptional"
• Support account openings and brand activation events, including travel outside of region as needed

Requirements

• 4+ years of experience in marketing, communications, or public relations — agency or foodservice/restaurant experience strongly preferred
• A genuine passion for great food, guest experience, and sustainability
• Strong writing skills with a sharp eye for grammar, design, and brand consistency
• Proficiency in Microsoft Office, Canva, Adobe Acrobat, WordPress, and Jira
• A proactive, creative, and solutions-oriented mindset with the ability to work independently and manage multiple priorities
• Excellent interpersonal and public speaking skills; comfortable presenting to clients and leading field teams
• BA/BS in Marketing, Communications, Public Relations, or Journalism preferred

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave