Account Supervisor

Responsibilities

• Serve as the primary day-to-day contact across assigned projects, building strong rapport with client counterparts.
• Lead or support client meetings, briefings, and presentations, ensuring agendas, materials, and follow-ups are well-prepared and aligned to objectives.
• Review client deliverables for brand and strategic alignment, consistency, and completeness across all feedback rounds.
• Clearly and professionally articulate feedback, timelines, and deliverable expectations to internal teams.
• Manage multiple workstreams (2–4 project types concurrently), ensuring deadlines are met and quality standards are upheld.
• Proactively identify and address smaller client issues or project escalations in collaboration with Delivery and Account Leadership.
• Partner closely with Delivery and Creative teams to ensure accurate tracking of deliverables, timelines, and progress updates.
• Coordinate internal communications such as status documents, meeting notes, and feedback summaries.
• Proactively bring in senior team members when additional support or escalation is needed.
• Drive momentum on assigned projects by ensuring accountability, clarity of roles, and timely execution.

Requirements

• 5+ years of experience including leading digital projects across multiple channels in a digital or advertising agency
• Ability to solve problems independently and influence teams to achieve desired outcomes.
• Self-starter who takes initiative to identify opportunity areas, offer solutions and act on them.
• High attention to detail and strong time management and organizational skills.
• Exceptional written and verbal communication skills.
• Flexible and adaptable to evolving situations and needs.
• Ability to build and nurture successful relationships with clients, internal teams, and other stakeholders.
• Microsoft Office experience (Excel, Outlook and PowerPoint).

Benefits

• The Power of One starts with our people! To do powerful things, we offer powerful resources.
• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)