Account Supervisor

Responsibilities

• Serve as the primary day-to-day contact across assigned projects, building strong rapport with client counterparts.
• Lead or support client meetings, briefings, and presentations, ensuring agendas, materials, and follow-ups are well-prepared and aligned to objectives.
• Review client deliverables for brand and strategic alignment, consistency, and completeness across all feedback rounds.
• Clearly and professionally articulate feedback, timelines, and deliverable expectations to internal teams.
• Manage multiple workstreams (2–4 project types concurrently), ensuring deadlines are met and quality standards are upheld.
• Proactively identify and address smaller client issues or project escalations in collaboration with Delivery and Account Leadership.
• Lead day to day management of digital experience work, including website, landing page and app enhancements, partnering with UX, design, content and technology teams from requirements through QA and launch.
• Ensure work meets the client’s legal, compliance and brand review requirements, managing review cycles and approvals as part of the delivery timeline.
• Partner closely with Delivery and Creative teams to ensure accurate tracking of deliverables, timelines, and progress updates.
• Coordinate internal communications such as status documents, meeting notes, and feedback summaries.

Requirements

• 5+ years of experience including leading digital projects across multiple channels in a digital or advertising agency
• Ability to solve problems independently and influence teams to achieve desired outcomes.
• Self-starter who takes initiative to identify opportunity areas, offer solutions and act on them.
• High attention to detail and strong time management and organizational skills.
• Exceptional written and verbal communication skills.
• Flexible and adaptable to evolving situations and needs.
• Ability to build and nurture successful relationships with clients, internal teams, and other stakeholders.
• Microsoft Office experience (Excel, Outlook and PowerPoint).
• Working knowledge of the digital experience lifecycle (discovery, UX, design, content, development, QA and launch), with a foundational understanding of web analytics, A/B testing and conversion rate optimization.
• Experience in financial services or another highly regulated industry such as insurance, healthcare or pharma, including navigating legal and compliance review processes is a plus

Preferred

• Experience in financial services or another highly regulated industry such as insurance, healthcare or pharma, including navigating legal and compliance review processes is a plus

Benefits

• The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
• Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements