Account Supervisor

Responsibilities

• Client Leadership & Relationship Management
• Build and maintain positive, lasting client relationships. Anticipate their needs to keep Modern Climate in the position of leading rather than following.
• Serve as a day-to-day client lead across assigned initiatives, independently managing client communication, followups, expectations and next steps while recognizing when senior-level escalation or counsel is needed.
• Stay ahead of client needs by identifying upcoming decisions, dependencies, risks and opportunities, and proactively bringing recommendations rather than waiting for direction.
• Guide clients throughout their work with Modern Climate to ensure they are aware of the value of the various steps and corresponding outcomes. Establish clear direction and assure that approved decisions/actions are documented, communicated and implemented.
• Oversee the preparation and facilitation of client meetings. Ensure the appropriate team members are involved and client expectations are managed.
• Manage integrated marketing initiatives across creative, digital, media, CRM/email, content and technology, ensuring workstreams remain connected and aligned to broader client objectives.
• Demonstrate an understanding of client business objectives, audiences and marketing strategy, ensuring individual assignments connect back to broader campaign and business goals.
• Assist with the development and implementation of marketing communications plans, not just tactical executions – supervising, coordinating and ensuring the on-strategy, on-budget and orderly workflow from initiation through execution.
• Assist in the development of all creative briefs in conjunction with the VP of Strategy and Head of Creative

Requirements

• Bachelor’s degree
• 3-5 years of relevant experience in account management/client services agency side
• Professional Skills

Benefits

• An inclusive, vibrant and welcoming culture
• Challenging and unique opportunities that will elevate your career growth
• A team of industry-leading colleagues to grow alongside
• A genuine team environment (you’ll support and be supported by others)
• Highly competitive salary
• Flexible hybrid schedule
• Medical, dental and vision insurance
• Flexible PTO