Responsibilities

• Provide strategic recommendations, use your strong creative judgement to impact the work, ensuring we’re bringing great work to life that will impact the Client’s business.
• Lead our Clients. As a day-to-day contact for junior to mid-level Clients, you’ll develop strong relationships with a focus identifying new opportunities and supporting the work.
• Develop relationships across the Client organization with various disciplines, business areas and regions.
• Be a resource on the business that actively supports the team and ensures the day-to-day business runs smoothly.
• Manage, direct and set the course for projects across departments, direct and implement changes and address challenges as they arise.
• Execute integrated campaigns, applying your knowledge of production and process to keep projects running smoothly. Leverage that knowledge to lead our partnership with Clients throughout.
• Collaborate with external agency IAT partners/vendors and manage those relationships.
• Train, mentor and coach junior team members, serving as an advocate for them and developing their skills and furthering their contributions to the team.
• Partner with strategy to write decks and be able to flex your own strategic muscles to guide the brand, thinking about the projects that are active today and setting your sights on future opportunities.

Requirements

• Experience coordinating or leading digital solutions across projects—such as web development, overall UX, CRM platforms, martech strategy or implementations, or analytics.
• You’re leading meetings and projects and the team knows that projects will run smoothly when you’re on point.
• You’ve internalized Agency process, have good intuition and consistently set/reset Client expectations.
• You’re a step ahead of your manager, anticipating their needs and driving next steps proactively. And you know when to escalate issues and proactively seek guidance.
• Clients and members of cross-functional departments look to you for knowledge about the business, projects and next steps.
• You understand just as much about the business as your Client counterparts and regularly bring them insights or perspective they didn’t anticipate.
• Your contributions to internal and Client meetings are strategic, collaborative and valued; they make an impact on the work.
• You can write presentations with a strong narrative, review your team’s work and provide direction and coaching.
• You think before you react. You internalize Client feedback and can translate it into direction that’s consistent with the strategy and keeps the team motivated.
• You listen to understand.