Account Supervisor (Freelance)

Responsibilities

• Act as a key client contact, fostering strong, positive relationships across multiple projects
• Lead social-first projects from conception through delivery, collaborating closely with senior account leadership
• Take ownership of day-to-day project delivery, ensuring timelines, deliverables, and priorities stay on track
• Proactively identify challenges, recommend actionable solutions, and resolve issues to keep work moving forward
• Keep all stakeholders (internal and client) informed on project status, activities, deadlines, and deliverables
• Attend client meetings, ensuring accurate and timely follow-up
• Maintain thorough documentation of client work in progress, including status reports, contact reports, and post-mortem learnings
• Support accurate and up-to-date account finances, including estimate management, time reconciliation, and timely billing
• Possess a clear understanding of the production process from start to finish
• Oversee the execution of social-first campaigns and ongoing content initiatives, ensuring work meets client expectations and deadlines

Requirements

• 6+ years of experience in account management, integrated production, or delivery within an advertising or creative agency
• Strong experience managing social-first campaigns and content across major social platforms
• Production experience required, with a solid understanding of social content workflows and timelines
• Proven ability to manage multiple projects, shifting priorities, and tight deadlines
• Exceptional problem-solving skills with a proactive, solutions-oriented approach
• Strong communication, presentation, and organizational skills
• Strategic thinker who can identify challenges and develop actionable solutions
• Collaborative and comfortable working across multiple disciplines
• Interest in AI-based tools and technology
• Resourceful, adaptable, and comfortable wearing multiple hats