Own CRM program leadership for campaigns and client objectives with cross-functional delivery and measurable impact.

• Serve as the primary day-to-day client lead across assigned CRM workstreams.
• Build trusted client relationships while providing strategic recommendations that support business and marketing objectives.
• Partner with Account Directors to develop annual CRM roadmaps, campaign strategies, testing plans, and long-term growth opportunities.
• Lead client meetings, status calls, and presentations while ensuring clear communication and alignment across stakeholders.
• Translate client objectives into actionable agency deliverables.
• Identify risks, dependencies, and opportunities, proactively recommending solutions.
• Develop presentation materials, executive summaries, POVs, and strategic recommendations.
• Maintain a deep understanding of the client's business, competitive landscape, CRM ecosystem, and customer journey.
• Supervise and mentor junior members, providing coaching, career development, and regular performance feedback.
• Delegate work appropriately while balancing workloads across the team.

• Foster collaboration across Creative, Strategy, Analytics, Production, Operations, Media, and Technology teams.
• Ensure junior team members follow agency processes and maintain high-quality deliverables.
• Lead internal status meetings and project reviews to ensure teams remain aligned.
• Support onboarding and training of new team members.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Oversee execution of CRM campaigns including email, direct mail, SMS, digital experiences, lifecycle programs, and other customer engagement initiatives.
• Manage multiple concurrent projects from planning through deployment.
• Ensure campaign requirements, creative briefs, specifications, timelines, QA, and approvals are completed accurately.
• Collaborate with Strategy and Analytics teams to translate campaign insights into future recommendations.
• Ensure all deliverables meet agency quality standards before client review.

• Benefits: Access to our health benefits after 91 days
• Benefits: Paid sick days
• Benefits: 401k match
• Benefits: On-site Barista
• Benefits: Beautiful campus across from the Pacific Ocean

• Experience: The salary range for this role is $90,000 - $110,000. Pay is dependent upon several factors including but not limited to: approved budget, client, experience, training and/or transferable skills.
• Compensation: Salary range: USD 90,000-110,000 per year