Responsibilities

• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Creates and collaborates with others on producing client briefs and creative briefs, ensuring all stakeholders have the information they need to execute on deliverables.
• Identify opportunities for account growth and work with clients to expand services and solutions; develop strategic and tactical business plans, onsite account representative at meetings, ad boards, etc.
• Primary and lead point-of-contact for assigned clients; manage client accounts, including onboarding, regular status meetings, day-to-day communications, and addressing any issues or concerns.
• Sell the company’s services in partnership with VP/Directors including organic growth of assigned client accounts and recognition of opportunities with clients & gaps in the marketplace; participate in proposal writing and new business pitches as well as create and/or edit client presentations.
• Stay up to date with industry trends and best practices to provide clients with the most relevant and effective solutions.
• Partner with internal department leaders and SMEs, ensuring the highest quality, strategically sound work that delivers clients’ objectives.
• Serve as primary workflow manager/owner of all assigned projects, managing all aspects of project execution from scoping all the way through final delivery and financial reconciliation (project plans/timelines, budgets, & resource allocations).
• Plans, schedules and controls project activities toward defined scope and objectives, applying strategic thinking, technical and project management skills to satisfy project requirements.
• Plans, manages and collaborates with resource manager and respective department heads to fill resource needs.
• Leads all project meetings including internal reviews, scrums and project status meetings with clients and internal cross-functional teams.
• Works with internal multi-functional teams to manage the project team by ensuring stakeholder involvement, encouraging interaction and defining and delegating responsibilities.

Requirements

• Bachelor’s degree in Marketing, Advertising or related field.
• 4-6 years of experience as an agency account manager or project manager.
• Experience working in a project management and workflow tool. Experience with Wrike a plus.
• Proficiency in Microsoft Office Suite365 (Microsoft Office Suite).
• Strong B2B integrated marketing campaign knowledge/experience.
• Have confident and collaborative account/project management abilities with strong spoken and written communication skills, creative problem solving and excellent decision-making abilities
• Experience working directly with clients and managing client relationships
• PMP certification is a plus
• Have marketing experience and an understanding of the delivery in the key channels we operate: Traditional, Social, Digital, Email and DM, and Video
• Ability to multi-task, prioritize and juggle multiple projects whilst retaining an excellent eye for detail
• Possess a can-do attitude, being flexible and adaptable to the needs of clients and the agency
• Proven track record with budget management; excellent financial aptitude in development and managing project budgets
• Demonstrate the ability to interpret creative ideas from the outset to provide seamless production delivery whilst upholding the creative concept/idea within the parameters of timescales and budget