Responsibilities

• Proactively manage and strengthen long-term client relationships, consistently seeking opportunities to build rapport and add value.
• Lead day-to-day account management tasks, including agendas, meeting recaps, activity reports, media monitoring, creative briefs and coordination of materials.
• Anticipate client needs and respond with proactive, timely communication that builds trust and moves work forward.
• Develop strategic communication plans with media opportunities, tactics and timelines aligned to each client’s marketing goals.
• Research, write and develop marketing plans, budgets, contracts, scopes of work, campaigns and presentations.
• Participate in client discovery meetings, reporting calls, annual reviews and internal brainstorms to help shape strategy and creative direction.
• Collaborate with Team TRIO to foster client trust, showcase our marketing expertise and grow meaningful relationships.
• Review and guide projects to ensure alignment with client goals, timelines, and budgets—providing thoughtful feedback that enhances outcomes.
• Maintain a solid understanding of each client’s competitive landscape, target audiences, industry trends and performance metrics.
• Monitor project scope and proactively recommend adjustments as needed.
• Stay current by engaging in professional development, reading industry publications, participating in organizations and nurturing your network.
• Partner with the finance and admin team to ensure project profitability, timely and accurate invoicing and accurate scope tracking.

Requirements

• Three to four years of industry experience managing the creation and delivery of high-quality work
• Bachelor’s degree in a related field or equivalent professional experience
• Genuine passion for marketing and being part of a collaborative, full-service team
• Solid understanding of both traditional and digital marketing communications—and a curiosity about how they continue to evolve
• Comfortable managing both integrated campaigns and project-based work
• Strong commitment to project management, time tracking and process
• Impeccable attention to detail and a respect for deadlines
• Ability to prioritize and manage multiple competing tasks
• An appreciation for what goes into great creative and a drive to protect the quality of the work
• Confidence to make recommendations and decisions that support client goals
• Goal-oriented mindset with the ability to chart a course for success—individually and as a team
• Excellent written and verbal communication skills
• Willingness to embrace new challenges with a positive, solution-focused attitude
• Strong collaborator with exceptional listening skills
• Comfortable holding others accountable and being held accountable
• Resilient, adaptable and committed to progress—even when challenges arise

Preferred

• Eager to explore and apply AI tools to enhance marketing strategy, efficiency, and creative execution.
• Experience working within a company running on EOS is a plus.

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