Responsibilities

• Partner closely with Sales Directors to deliver best-in-class service and strategic support to clients.
• Build and maintain strong client relationships by providing ongoing support, driving renewals, and identifying opportunities to grow existing accounts.
• Proactively assess client needs, goals, and preferences, adapting ways of working to deliver tailored solutions and exceptional experiences.
• Analyze data and insights from Prodege’s backend analytics to share trends, learnings, and actionable recommendations with clients during and after campaigns.
• Manage campaigns end-to-end, from initial planning and setup through activation and launch in the live environment.
• Collaborate cross-functionally with Sales, Creative, and Ad Operations teams to ensure successful campaign execution.
• Communicate clearly and consistently with all stakeholders, ensuring alignment, accountability, and ownership of key deliverables.
• Serve as the primary point of contact for clients, providing day-to-day support across all phases of campaign execution, from kickoff through launch, optimization, reporting, and renewal.
• Manage multiple campaigns and timelines simultaneously, adapting to fast-paced environments, quick turnarounds, and evolving client needs.
• Coordinate asset collection and requirements, ensuring clear and timely communication across internal teams.
• Act as the central liaison between clients and cross-functional partners (Sales, Creative, Ad Operations) to ensure seamless campaign execution and delivery.
• Analyze campaign performance and share optimization recommendations aligned to client objectives.
• Ensure all contractual deliverables and client expectations are met through close collaboration with internal stakeholders.
• Partner with Sales to support renewals and identify opportunities for account growth.
• Prepare and present post-campaign reporting and performance insights to support ongoing client relationships.
• Proactively resolve issues and maintain high levels of client satisfaction through exceptional service.
• Share client feedback and marketplace insights to inform product and process improvements.
• Travel as needed for client meetings, sales engagements, or industry events.