Responsibilities

• Serve as the primary point of contact for assigned clients
• Build and maintain strong, professional relationships across varying stakeholder groups
• Lead client meetings, presentations, and day-to-day communications with confidence and professionalism
• Ask thoughtful questions to uncover client needs and guide strategic direction, and effectively communicate insights to internal teams to ensure aligned execution
• Collaborate with internal teams to manage timelines, deliverables, and priorities
• Ensure projects are completed on time, within scope, and aligned with client expectations
• Proactively identify and address challenges, keeping clients informed and aligned
• Track campaign performance and budgets
• Prepare and deliver reports, clearly communicating insights and recommendations to clients
• Maintain high standards for accuracy and quality across all deliverables

Requirements

• Bachelor’s degree required
• 2+ years of experience in a client-facing role, preferably within a digital marketing or agency environment
• Working knowledge of digital marketing platforms such as Google Ads, Meta Ads, and Google Analytics
• Strong verbal and written communication skills, with the ability to confidently lead discussions and presentations
• Demonstrated ability to build relationships and establish trust with new contacts
• Excellent organizational and project management abilities
• Ability to adapt in dynamic environments and manage multiple priorities
• Based in Vermont or Massachusetts
• Willingness and ability to travel regularly for client meetings and team collaboration

Preferred

• Experience working with higher education clients
• Prior experience in an agency setting