Responsibilities

• Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.
• Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.
• Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.
• New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.
• Team Collaboration: Work closely with internal teams, including the Director of Marketing, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
• Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

Requirements

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience: 2+ year of professional experience in client-facing account management.
• Proven track record of upselling and growing client accounts.
• Proven ability to manage client relationships, understand their needs, and deliver results.
• Experience working with cross-functional teams to execute client strategies.
• Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising
• Excellent attention to detail, with a keen understanding of budget constraints and project management
• Exceptional communication and relationship-building skills to foster trust with clients.
• A proactive approach to problem-solving and managing client expectations.
• Ability to multitask, prioritize, and perform well under pressure.

Benefits

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice