Account Manager at PHOS Creative | Gainesville, FL

PHOS Creative

Account Manager

Gainesville, FL (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 2 months ago

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Job Summary

Own client relationships and cross-functional delivery by translating goals into aligned plans, guiding execution, and surfacing opportunities to improve workflows and profitability.

Client Leadership: Act as the primary contact, translate client goals into action, and maintain proactive, warm communication.
Delivery & Optimization: Align strategy with deliverables, uphold deadlines, and streamline processes to boost efficiency.
Growth & Consulting: Identify new opportunities, involve SMEs as needed, and advocate for value-driven recommendations to drive outcomes.

Job Description

Responsibilities

Be accountable for formulating and advocating for the larger marketing strategy for each client, ensuring all deliverables align with their goals. This will be done collaboratively with Team Leads and/or the subject matter experts on the accounts.
Display strong interpersonal skills by being approachable, outwardly social, and skilled at active listening to maintain and strengthen client relationships.
Serve as the client’s primary point of contact, providing clear, timely, and warm communication while addressing concerns and resolving issues proactively.
Proactively identify client needs, ask insightful questions to clarify objectives, and offer solutions that exceed expectations, ensuring high satisfaction.
Work closely with subject matter experts (SMEs), knowing when to involve them to bring specialized knowledge into client conversations and demonstrate the agency’s depth.
Hold internal teams accountable to deadlines, expectations, and scope-of-work deliverables. Build and assign detailed plans to ensure tasks are completed on time and accurately.
Identify opportunities to improve workflows, streamline communication, and implement tools or technologies that enhance team efficiency and client outcomes.
Serve as a trusted consultant for clients, advocating for strategies and solutions recommended by the team while maintaining a deep understanding of client goals.
Cast vision for new opportunities, tools, or systems that will enhance client relationships and utilize resources wisely.
Support the sales team during client onboarding, ensuring a seamless transition, and identifying upselling or cross-selling opportunities to expand client partnerships.

Benefits

Join a mission‑driven, collaborative team committed to doing meaningful work
Enjoy mission‑aligned benefits, learning opportunities, and a culture that cares
Hybrid schedule balancing flexibility and in‑person connection
Our Commitment: At PHOS, discrimination has no place. We aim to treat every person with dignity and respect, welcoming people of all backgrounds and ensuring fairness in every aspect of employment.

PHOS Creative

Neglecting your online presence erodes consumer trust. Our digital solutions convert digital skeptics into brand advocates. These solutions include branding, website design, digital marketing, photography, videography, and consulting.Although we've worked with companies in almost every sector, we've found our best and most effective partnerships fall into four core industries: home service, nonprofit, education, and healthcare.Clients work with us because we do really great work with a really great team and a really great process. But their partnership with us also means they are helping us pursue a greater purpose: to launch 30 care centers for women and children impacted by extreme poverty and sex trafficking by 2030.

Founded in 2013

Gainesville, Florida, USA

31 employees (17 in marketing)

phoscreative.com