About the Role

Patient Pro Marketing is hiring an Account Manager to serve as the primary point of contact for our clinic partners. You’ll play a critical role in onboarding, ongoing support, and performance optimization for our marketing clients. This is a client-facing role that also interfaces closely with our internal call center team to ensure alignment, efficiency, and results.

Your job is to keep clients happy, engaged, and getting results. You’ll lead onboarding, hold weekly or bi-weekly success meetings, and proactively relay insights to our call center team to ensure performance stays on track.

Key Responsibilities:

Client Onboarding & Relationship Management

• Guide clinics through a seamless onboarding experience with clear expectations and timelines
• Build trust with clinic owners and staff by leading regular check-ins (weekly or bi-weekly)
• Set clear goals, track performance, and troubleshoot blockers with the support of internal teams

Cross-Team Collaboration

• Work closely with the Call Center Manager to ensure appointment quality, show rates, and process feedback are flowing both ways
• Bring client concerns, campaign requests, or clinic feedback back to relevant team leads
• Help drive alignment between the sales, lead nurture, and operations teams

Performance Tracking & Reporting

• Monitor client KPIs—especially appointment show rates and lead-to-booking metrics
• Help clients understand performance trends and drive accountability
• Track and manage progress using internal tools like GoHighLevel, Google Sheets, and Notion

Retention & Optimization

• Proactively spot churn risks and implement win-back strategies
• Create SOPs, templates, and FAQs to improve client onboarding and long-term success
• Recommend creative solutions to improve clinic performance (e.g., scripting tweaks, follow-up cadences, reminders)

Compensation Structure

• Base salary: USD $60-65K per year
• Performance bonuses tied to client retention, satisfaction, and performance metrics

Working Hours & Availability

• Primary availability between 8:00 AM - 4:00 PM US CST, with flexibility to support and accommodate clients in other U.S. time zones.

Must-Have Experience

• 3+ years in client-facing roles (e.g., account management, client success, or marketing agency experience)
• Strong communication and presentation skills
• Familiarity with CRMs (especially GoHighLevel), task management tools, and reporting dashboards
• A track record of improving retention, driving performance, and solving problems quickly

Work-from-Home Requirements

• Dual-screen computer setup
• Strong, reliable high-speed internet connection
• Quiet, professional work environment suitable for client video calls

Preferred Traits

• Experience in the healthcare industry (or healthcare, wellness, or medical marketing)
• Personable, conversational, relationship building
• Comfortable leading video calls, owning outcomes, and building trust with clients
• Naturally organized with a love for processes, documentation, and cross-team collaboration

Success in This Role Looks Like

• Clients renew consistently and stay excited about the partnership
• Show rates stay above 45% across the client base
• Onboarding is seamless, organized, and fast
• Internal teams feel supported and informed about client goals and needs

Think this role was written for you?

If you’re energized by client relationships, thrive in a fast-paced environment, and want to play a meaningful role in helping clinics grow and succeed, we’d love to hear from you.

Apply today and join Patient Pro Marketing in building long-term, high-performing partnerships that truly make a difference.