Base Salary: $60,000 USD/year

Commission: Performance-based, tied to show rates and client retention

About the Role

Patient Pro Marketing is a healthcare-focused digital marketing agency helping clinics grow through targeted patient acquisition. We are looking for an Account Manager to own a portfolio of clinic accounts and serve as the primary point of contact for our clients.

You will build strong client relationships, drive retention through proactive communication and results, and work closely with our call center and marketing teams to make sure every account gets what it needs to succeed. This is the right role for someone who takes real ownership of their book of business and treats client outcomes as their own.

What You Will Do

Client Relationship Management

• Own a portfolio of clinic accounts as the primary day-to-day contact
• Lead onboarding for new clients and set clear expectations from day one
• Run regular check-ins and performance reviews with clients, presenting results and next steps
• Build trusted relationships with clinic owners, office managers, and front desk staff

Retention & Account Performance

• Monitor show rates, lead quality, and campaign performance across your accounts
• Identify at-risk accounts early and act proactively to resolve concerns
• Own renewal conversations and drive client retention across your book
• Use data to tell a clear story about performance and identify opportunities

Process & Collaboration

• Follow and help improve onboarding, check-in, and retention playbooks
• Partner with the call center team on lead handling and show rate improvements
• Keep account records, notes, and pipelines current in GoHighLevel, Notion, and Google Sheets
• Escalate complex issues with full context so they can be resolved quickly

What We Are Looking For

Required

• 2+ years in account management, client success, or a client-facing role
• Strong written and verbal communication skills; comfortable presenting results to clients
• Proven ability to manage multiple accounts and priorities without dropping details
• Comfort using data to monitor performance and identify risk and opportunity
• Proficiency with CRM platforms (GoHighLevel preferred) and tools like Notion and Google Sheets

Preferred

• Background in healthcare, wellness, or medical marketing
• Prior experience at a marketing or lead generation agency
• Experience working alongside sales, operations, or call center teams

How Success Is Measured

• Client renewal rate of 80% or higher per quarter across your portfolio
• Average show rate across managed accounts above 45%
• Clients receive consistent, proactive communication and structured check-ins
• Account records and playbooks are followed and kept up to date
• Escalations are raised early with full context and resolved with minimal client disruption

What We Offer

• Fully remote work environment, allowing for flexibility and work-life balance
• Structured training and support to ensure success in this role
• Performance-based growth opportunities, enabling you to advance your career and earn recognition
• A fast-growing healthcare marketing organization working with clinics across the United States, providing a dynamic and challenging work environment

Patient Pro Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.