OLIVER Agency - North America

Account Manager

Chicago, IL (Remote)

$98K/yr – $109K/yrMid LevelFull time

Posted 7 weeks ago

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Job Summary

Own the end-to-end brief flow across multiple business units, keeping cross-location teams aligned on delivery and SLAs while shaping stakeholder expectations.

  • Manage a portfolio of active briefs from intake through delivery with SLA tracking.
  • Collaborate with marketing stakeholders and coordinate with nearshore teams in Mexico City to ensure smooth delivery.
  • Review briefs for completeness, flag scope changes, and escalate bottlenecks early to Business and Program Directors.

Job Description

Responsibilities
  • Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs
  • Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact
  • Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks
  • Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery
  • Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director
  • Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon
  • Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly
  • Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director
  • Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities

Marketing Team

Marketing Roles Posted (Last 30 Days)
8