What You’ll Do

In this role, you will be responsible for:

• Managing your set of law firm partners with deep knowledge of their performance, operations, and fit with TopDog
• Analyzing key metrics (conversion rate, drop rate, average attorney fees) to diagnose what's driving them and why it matters
• Proactively spotting trends and addressing performance issues before they escalate
• Asking the right questions to validate claims and uncover root causes
• Holding partners accountable to clear standards while approaching partnerships with humility and genuine investment in mutual success
• Collaborating across intake, operations, and business development to solve problems and support partnership growth
• Identifying opportunities to improve systems, processes, or outcomes, not just following existing playbooks

At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.

How This Role Drives the Business

At TopDog Law, we're building more than a team, we're building a movement. We've grown fast by staying hungry, thinking critically, and taking extreme ownership, and now we're looking for an Account Manager who's ready to do the same.

You'll manage a set of law firm partners using data and critical thinking to spot performance issues, diagnose root causes, and drive improvement through honest, respectful partnership. You'll know your partners inside and out, their operations, their metrics, their challenges, and understand the data behind those metrics. You're comfortable having hard conversations and holding partners accountable while staying curious, humble, and genuinely invested in solving problems together. This is a role for someone analytical, direct, and unafraid of discomfort, someone who moves fast, gets their hands dirty in the data, and solves problems without waiting to be asked.

This role is critical to our success because it:

• Directly impacts [clients / revenue / case outcomes / team efficiency]
• Supports speed, quality, and consistency as we scale
• Helps protect and elevate the TopDog Law brand and client experience
• Strengthens the foundation needed to grow responsibly and sustainably

What Success Looks Like

Within your first 6–12 months, success in this role looks like:

• You consistently deliver on commitments with minimal oversight
• You proactively identify issues and propose solutions
• Your work raises the bar for quality, clarity, and follow-through
• You are viewed as a reliable, trusted partner by teammates and leaders
• You contribute positively to team energy, morale, and momentum

Qualifications

• Data-driven problem solver, comfortable getting your hands dirty in spreadsheets, creating analyses, and using data to ask better questions
• Strong critical thinking, connects operational issues, metric changes, and business outcomes to diagnose root causes
• Respectfully direct communicator, able to have hard conversations and hold partners accountable
• Partnership mindset with backbone, genuinely curious about partners, humble about your own blind spots, but unafraid to stand your ground when needed
• Comfortable working autonomously and making sound judgment calls
• Unintimidated by seniority, equally comfortable engaging with C-suite, managing partners, or operations teams
• Owns mistakes, fixes them, doesn't hide them

What You'll Need:

• Bachelor's degree required
• 2+ years of experience in account management, client success, or partner relationship roles — ideally with experience managing performance metrics and having difficult conversations
• Comfortable with spreadsheet analysis and CRM systems
• Prior experience working cross-functionally in a fast-paced, growth-focused environment
• Strong communication skills—written and verbal
• Ability to think critically, prioritize effectively, and execute with speed

Nice to Have:

• Experience in a fast-growing or high-volume environment
• Comfort with ambiguity and evolving systems
• Experience in legal, professional services, or client-centric organizations

About TopDog Law

TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.

We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level.

If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

Our Story

TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we’ve grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what’s possible when strategy, speed, and execution align. Now, we’re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.

We are intentionally building the infrastructure, systems, and teams needed to scale at a national level—without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.

Who Thrives Here

We don’t hire based on resumes alone. We hire for competence, character, and mindset.

You will thrive at TopDog Law if you:

Embrace Change

• You have a growth mindset and seek continuous improvement
• You welcome feedback and adapt quickly
• You ask “What’s next?” rather than “That’s not my job”

Are Committed to the Organization

• You care deeply about doing great work
• You have your teammates’ backs
• You’re here to build something meaningful and long-lasting

Bring an Upbeat, No-Ego Energy

• You show up positive, professional, and solutions-oriented
• You enjoy the work and respect the people around you
• You leave drama, negativity, and ego at the door

Take Ownership

• You do what you say you’ll do
• You follow through and communicate early when something’s off track
• You treat the business like it’s yours

Fast & Hungry

• You move with urgency and sound judgment
• You prioritize progress over perfection
• You thrive in fast-paced, high-expectation environments
• You seek feedback, stretch assignments, and more responsibility
• You’re motivated by growth, impact, and building something bigger than yourself

Why TopDog Law

• Real growth: As the firm grows, so do opportunities for advancement and leadership
• High standards, real support: Clear expectations, coaching, and accountability
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
• Meaningful work: Helping people through some of the hardest moments of their lives

Ready to Build With Us?

If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you.

Apply today and help shape the future of TopDog Law.