Account Manager at iMatrix | Dallas, TX

iMatrix

Account Manager

Dallas, TX (Remote)

Salary Not AvailableMid LevelFull time

Posted 5 weeks ago

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Job Summary

Own a hybrid outbound sales and consultative marketing role that blends prospecting, upsell planning, and risk mitigation for SMB clients.

Field outbound calls and video consultations to drive incremental revenue and expand services.
Own client relationships, issue resolution, and retention signals to protect long-term revenue.
Identify marketing opportunities for each client and translate them into targeted service selections and demonstrations.

Job Description

Perform 50+ outbound calls daily, to prospective clients.
Prospects existing clients over the phone, and performs daily marketing consultations via Video to achieve monthly upsell sales targets.
Drives upsell revenue opportunities by identifying marketing opportunities for each client and then matches those opportunities with the best level of service required to meet each client’s needs.
Qualify leads driven from marketing efforts directed at existing clients and sets appointments for online demonstrations to qualified decision makers.
Demonstrate a high level of knowledge of digital marketing.
Maintains and manages a portfolio of clients and develops strong relationships with each client.
Address client concerns and ensure the resolution of issues in a timely manner, with hand-off to appropriate internal staff and/or follow-up when appropriate.
Proactively identifies ‘at risk’ customers and escalates these customers to the appropriate department to ensure they are retained as customers.
Ensure customers are proficient in using services by identifying user needs and providing consultative services and directing those to training or coaching resources when appropriate.
Field all account and product related direct calls from clients, as well as transferred calls from the Customer Support team for issues and requests that require ADC involvement.

iMatrix

iMatrix is the leader in advanced website and digital marketing solutions for small to medium-sized, health and wellness practices. Our digital marketing services include professionally designed, secure websites, social media, reputation management, paid advertising, advanced SEO solutions, and patient relationship management for chiropractors, veterinarians, and eye care professionals.

Founded in 2001

USA

159 employees (29 in marketing)

www.imatrix.com