Account Manager

Responsibilities

• Manage a portfolio of assigned client accounts and turnkey programs, serving as the primary day-to-day client relationship manager and central point of accountability for successful program execution and client satisfaction.
• Lead the direct execution of standardized programs following established workflows and ensuring campaigns are delivered accurately, on time, and within contracted scope and client-specific requirements.
• Manage turnkey media products, including targeted banner campaigns, newsletters,CPE content marketing programs, and endemic consumer campaigns.
• Coordinate cross-functional execution across Sales, Ad Operations, Marketing, Reporting, Finance, and other internal teams, ensuring teams remain aligned to client objectives, and overall client experience.
• Perform quality assurance reviews across campaign setup and booking, including IO/RIO entry into Salesforce for turnkey products.
• Regularly monitor campaign performance for established and client-specific KPIs, flagging concerns to the appropriate stakeholders.
• Identify, evaluate, and escalate campaign issues and risks, coordinating cross-functional investigations and driving timely resolutions while keeping clients and leadership informed.
• Develop strong knowledge of client, agency, industry, brand, and audience priorities, using that understanding to support effective campaign strategy, client communication, and execution.
• Develop expertise in Haymarket’s product suite and audiences, understanding how products and solutions align to client objectives and campaign needs.
• Additional AdHoc tasks to support the Account maintenance as assigned by the Director of Account Management

Requirements

• 3-4 years of industry experience or related work. Pharma & Digital Media experience ideal
• Education: Bachelor’s degree in a related field of study
• Strong interpersonal and communication skills
• Thrives in a fast-paced, dynamic environment, effectively managing competing priorities, shifting deadlines, and complex, cross-functional workflows while maintaining a high standard of execution.
• Able to accurately prioritize when competing for internal resources.
• Agile operational problem-solver who can diagnose challenges and develop actionable recommendations to optimize technical campaign execution.
• Demonstrates a high level of curiosity and a commitment to continuous learning when facing new challenges.
• Strong critical thinker with a proactive approach to problem-solving.
• Ambitious and self-motivated with a drive to achieve results.

Benefits

• A competitive compensation package
• The salary range for this position is $90–$105k. Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
• Paid annual vacation, holiday and sick time off
• Comprehensive health plans including medical, dental and vision
• Competitive 401(k) investment options and generous company matching program
• Life insurance
• Commuter benefits
• Employee referral awards
• Tuition reimbursement
• Training opportunities through industry-recognized programs