Background

Hat Tip builds founder-led content motions for Seed stage to Series B startups, as well as $3-10M+/year marketing agencies.

In the past 12 months, we've grown from a solo founder to a team of 2 FTEs and 4 contractors. We now serve 15 clients (backed by YC, a16z, Accel Ventures, + more), and are growing fast.

To support that growth, we're looking for an Account Manager to own the day-to-day client relationship, keep content calendars running smoothly, and ensure every client feels like our only client.

This role is fully remote. You're welcome to apply from anywhere, but you must be available to work EST hours.

Responsibilities:

• Manage day-to-day client communication across Slack and email, acting as the primary point of contact for each account.
• Own and maintain client content calendars, ensuring every post is scheduled, approved, and delivered on time.
• Prepare and deliver weekly client reports, translating content performance data into clear takeaways and next steps.
• Coordinate between clients and our internal content team (writers, editors, founder) to keep production moving without bottlenecks.
• Flag client feedback, concerns, or opportunities early and escalate when needed.
• Keep internal project management systems up to date so nothing falls through the cracks.
• Work closely with our founder to continuously improve the client experience.

You're A Great Fit If

• You're hyper-organized and thrive when juggling multiple accounts simultaneously.
• You communicate clearly and quickly. Clients never wonder where things stand.
• You're comfortable pulling and interpreting social media analytics to inform reporting.
• You've worked in or around B2B SaaS, startups, or marketing agencies and understand the pace.
• You take ownership. When something needs doing, you do it without waiting to be asked.
• You're familiar with tools like Slack and Notion (a plus, not a requirement).
• You genuinely enjoy the relationship side of client work.'