primary contact for client operations and strategy across the account, owning timelines, budgets, and relationship health.

• Responsibilities: Runs day-to-day client operations, including all communication and account administration.
• Client ownership: Is the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead.
• Proactive communication: Writes timely emails, picks up the phone, is proactive about in-person meetings, assists with presentations, sends reports and agendas, etc.
• Timeline management: Managing project timelines and communicating deadlines and deliverables, working up and down within the team to ensure expectations are met.
• Strategic awareness: Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments
• Health signals: Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
• Client-facing leadership: Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
• Financial operations: Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
• Cross-team alignment: Establish good relationships and communications across the agency and with partners