Account Manager, Group Benefits

Walnut Creek, CA (Hybrid)

$80K/yr – $90K/yrMid Level3+ years expFull time

Posted 6 weeks ago

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Job Summary

Own a client health insurance management stream with renewal marketing, enrollment events, and precise account documentation for complex books of business.

  • Account Ownership: Marketing, renewal coordination, and program reviews for assigned clients.
  • Operational Mastery: Audit data in Broker Builder, maintain benefits systems, and ensure E&O compliant process.
  • Client Education and Results: Clarify coverages and share marketing results to inform decisions.

Job Description

Responsibilities

  • Marketing and account management for assigned clients.
  • Coordinate all aspects of renewal marketing process with client and provide program structure, review, and analysis.
  • Provide technical competence in areas of coverage and current markets.
  • Prepare written annual account service plans.
  • Conduct and/or participate in annual open enrollment meetings, health fairs, and webinars.
  • Audit client information, premium, and commissions in the HIB client management system – Broker Builder – for assigned accounts.
  • Educate and clarify coverage forms to clients.
  • Assist in spreading marketing results, including benefit comparisons.
  • Maintain Benefits Administration systems for assigned accounts.
  • Assist with group applications, and policy termination notices as necessary.

Requirements

  • Education – High School graduate/GED required.
  • Minimum of 3 years working experience in group health insurance or with a benefits brokerage/consulting firm.
  • Active CA Life & Disability license is required.
  • Adaptable, self-starter, with experienced decision-making skills.
  • Effective communication and collaboration skills, both written and oral.
  • Problem solving, analytical, and marketing skills required.
  • Must be organized and able to manage time effectively.
  • Must be proficient with MS Suite, particularly Excel, Word, and PowerPoint.
  • Professional demeanor and behavior.
  • Must embody the Heffernan Habits as illustrated herein.

Benefits

  • our culture is guided by the Heffernan Habits, prioritizing communication, respect, fun, community impact, and celebrating what makes each of us unique. We’re proud of our strong commitment to philanthropy and giving back, and we support our employees with a comprehensive benefits package designed to promote well-being, growth, and long-term success.
  • we support our employees with a comprehensive benefits package designed to promote well-being, growth, and long-term success.
  • strong commitment to philanthropy and giving back.
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Heffernan Insurance Brokers

4.2 Glassdoor

Heffernan Insurance Brokers, founded in 1988, is one of the largest independent insurance brokerage firms in the United States providing comprehensive business insurance, personal insurance, employee benefits and financial services solutions to a wide range of businesses and individuals. Headquartered in Walnut Creek, Calif., Heffernan has a nationwide presence specializing in customized solutions to serve its clients’ different needs in virtually every industry. Heffernan has been named on the insurance industry’s ‘Best Agency to Work For’ list, and consistently named a ‘Top Corporate Philanthropist’.For more information, visit www.heffins.com. License #0564249

Founded in 1988
Walnut Creek, California, USA
677 employees
81% recommend to a friend
91% CEO approval

Traffic Signals

Monthly Visitors
7.4K
Traffic Source Mix
Search
28.9%
Direct
54.7%
Referral
8.3%
Social
6.4%
Paid
1.4%

Headcount Trend

Current headcount: ~677

Marketing Team

Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Private Equity, 7 years ago

Funding History

  • Jul 2019
    Private Equity

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