Account Manager / Sr. Account Manager

*This is not a remote opportunity. Applicants must be local to St. Louis, MO.

About FINAO:

FINAO Agency is a bold, strategy-driven branding and marketing firm built for the innovation economy. We specialize in helping high-growth tech companies in AI, cybersecurity, SaaS, fintech, and health tech, transform into category leaders.

“Failure Is Not An Option” isn’t just our name, it’s how we operate. We believe in owning outcomes, elevating ideas, and earning trust through results. We are a fast-moving, no-nonsense partner to visionary clients who expect clarity, creativity, and commitment from their agency.

Position Overview:

Account Managers work directly with the client and agency teams to lead projects from beginning to end while fostering relationships internally and externally. The idea is that someone looking at the AM or Sr. AM role has some project management experience but wants project ownership and client engagement development opportunities.

The AM or Sr. AM will handle the day-to-day operations of agency projects, including managing tasks, creative briefings, development of project objectives, timelines and job execution. They are responsible for client contact, management of calls and status meetings, organizing information shared by and with the client, ensuring agency procedures are followed and managing expectations for project delivery. This person will be responsible for leading small to medium-sized projects and acting as day-to-day support on larger strategic projects.

They’ll serve a vital role in ensuring seamless and timely delivery of all work to the client and ensuring that all supporting internal teams have what they need to be successful. This candidate must be prepared for a fast-paced environment and managing 4 to 8 clients at a time.

Responsibilities:

• Day-to-day client contact
• Directs team in execution of client project deliverables while understanding the client's brand
• Project & Timeline Management
• Managing budgets & hours
• Using project management software (Ex. Teamwork)
• Regularly meets with and informs leadership on status of projects/clients
• Maintains and grows knowledge of clients’ business and industry

Qualifications:

• Bachelor’s degree or equivalent in a related field
• Two to four years of agency and/or client-side experience
• Detail-oriented and a strong communicator
• Team player with strong interpersonal and organizational skills
• Experience managing projects, timelines and internal teams
• Is able to think and operate strategically, with a clients brand in mind
• Ability to “manage up”, knowing when to escalate internal and/or client concerns
• First in last out mentality, committed to pushing hard and seeing every task through to completion successfully
• Strong written, verbal, and presentation communication skills.

Compensation & Benefits:

• Competitive salary based on experience
• Discretionary performance-based bonus 
• Comprehensive benefits (health, dental, vision)
• Flexible hybrid work model
• Opportunities for professional development and career advancement
• Simple IRA with match