Responsibilities

• Act as an internal liaison between key clients and internal agency teams.
• Develop and nurture strong client relationships by providing excellent customer service through properly conducted monthly/quarterly meetings and ensuring effective campaigns.
• Ability to travel periodically to support client relationships, attend meetings, and participate in strategic sessions.
• Hold appropriate discovery meetings with clients to ask the right questions related to their pain points and goals, to properly input agency teams in internal kickoff meetings.
• Development of presentations and meeting agendas to keep strong communication and organization intact, instilling confidence in our clients.
• Review weekly reports on project status and campaign performance metrics in Excel and other platforms to properly speak to marketing numbers and results.
• Work with the Account Coordinator and agency Project Manager to communicate project timelines and ensure deliverables meet client expectations and deadlines.
• Track project progress and update key stakeholders on the status of ongoing campaigns.
• Ability to present client and account status to the agency executive team and speak to client goals.
• Strong attention to weekly forecasting reports and maintaining budgets, including project billing and invoice details.