Elevated Audience

Account Manager

USA (Unknown)

Salary Not AvailableMid LevelFull time

Posted 3 months ago

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Job Summary

Own the client relationship and drive measurable success plans across a cross-functional team to retain and expand accounts.

  • Own the primary contact role and a living, KPI-driven Success Plan for each account
  • Must-have: fluent English with proven remote multi-stakeholder management and GA4/Google Ads/Meta Ads experience
  • Standout: mentorship from the founder and leadership team plus cross-functional impact across SEO, Paid, Web, and Content

Job Description

Responsibilities
  • Serve as the main point of contact for assigned client accounts
  • A living Success Plan for every account, including goals, KPIs, roadmap, risks, and 90-day outcomes always current
  • Weekly, bi-weekly, or monthly client calls with agendas sent in advance and recaps out within 24 hours
  • Monthly Campaign reports framed as a story: result → insight → recommended action → expected impact
  • QA on client-facing deliverables
  • Cross-functional coordination across SEO, Paid, Web, and Content teams
  • Proactive identification of upsell/expansion opportunities
  • Issue ownership. You don't let problems sit, and you close the loop with both the client and internal teams
Requirements
  • Fluent, professional spoken and written English. This is the primary requirement for this role and is non-negotiable
  • Proven track record of client retention and managing multi-stakeholder relationships remotely
  • Hands-on experience with GA4, Google Ads, and Meta Ads
  • Strong organizational skills: nothing slips through the cracks
  • Comfortable owning difficult conversations: missed deadlines, scope changes, underperformance
  • Meticulous attention to detail: you QA your own work before it reaches anyone else
Preferred
  • Prior experience with account management or client success for a digital marketing agency
  • Experience serving home service contractors (HVAC, plumbing, electrical)
  • Familiarity with Looker Studio, Google Search Console, or CallRail/WhatConverts
  • Experience with ClickUp or similar project management tools
  • Familiarity with HighLevel or marketing automation platforms
Benefits
  • Starting salary from $40,000+, based on experience
  • Performance based bonuses and incentives
  • Full medical, dental, and vision insurance
  • 10 days of paid time off (PTO) in your first year
  • Retirement plan with company match
  • Direct mentorship from our founder and leadership team
  • Hands-on experience across multiple digital marketing disciplines (websites, SEO, Paid Ads, lead generation)
  • Clear pathways for career growth into senior roles
  • A collaborative, learning-focused environment
  • Flexibility and autonomy in your workday
  • The chance to help shape the future of Elevated Audience’s client experience