Responsibilities

• Serve as the primary point of contact for day-to-day management of enterprise DTC client accounts
• Build strong working relationships with client teams, ensuring clear communication, trust, and accountability
• Lead recurring client meetings, including performance updates, reporting, and tactical discussions
• Translate performance data into clear, actionable insights and recommendations for clients
• Partner with the Client Services Director by proactively surfacing risks, trends, and growth opportunities ahead of executive-level conversations
• Own the day-to-day management and execution of paid media strategy across SEM and Paid Social (Google, Meta, TikTok, and other platforms)
• Translate client goals into actionable media strategies across multiple business units and product lines
• Own forecasting, budget planning, and performance pacing, leveraging historical data, platform insights, and business objectives to guide investment decisions
• Monitor performance against forecasts, proactively identifying risks, inefficiencies, and opportunities, and adjusting plans as needed
• Lead and support incrementality testing and structured experimentation, turning results into actionable insights

Requirements

• Who You Are
• Comfortable owning enterprise-level client accounts independently on a day-to-day basis
• Strong in paid media execution with deep understanding of SEM and Paid Social
• Analytical and structured, with the ability to manage forecasting, pacing, and performance against targets
• Proactive and solutions-oriented, with strong instincts for identifying risks and opportunities early
• A clear communicator who can build trust with both clients and internal teams
• Highly organized and able to manage multiple complex accounts simultaneously
• 7–10 years of experience in paid media, digital marketing, or eCommerce account management
• Strong understanding of performance marketing, including testing frameworks and optimization strategies
• Experience with forecasting, budget planning, and performance pacing

Preferred

• Experience managing enterprise or high-complexity DTC accounts preferred

Benefits

• Healthcare: Medical, Dental, Vision, Accident, Critical Illness, Life & Disability, FSA/HSA Options
• Retirement: Company-sponsored 401(k) option with Company match
• PTO: Generous Paid Time, Sick Time, Floating Holidays, Volunteer Day, and Bereavement
• Paternal Leave: Paid 12-week leave for primary parent and 2-week for secondary parent
• Holiday: 10 paid holidays, along with light week between Christmas and New Years
• Fringe: Mental Health Days, Health and Wellness Reimbursement, Employee Assistance Program, Employer-paid Coaching Sessions