Responsibilities

• Client Relationship Ownership: Serve as primary point of contact for assigned clients, build strong, trust-based relationships with client stakeholders, lead structured client meetings with clear agendas, outcomes, and next steps, ensure clients understand how work aligns to their business goals, maintain high client satisfaction and retention, represent the client perspective internally, provide proactive communication and guidance, and manage expectations around timelines, scope, and deliverables.
• Program & Project Management: Translate strategic recommendations into clear execution plans, coordinate work across SEO, CRO, Paid Media, Analytics, and Content teams, maintain organized project environments (ClickUp, Jira, or similar), ensure work progresses according to agreed priorities and timelines, track deliverables, dependencies, and risks across multiple initiatives, ensure teams have the context needed to execute effectively, maintain visibility into resourcing needs and constraints, and support sprint planning and prioritization processes.
• Strategic Alignment & Planning Support: Facilitate client goal-setting and KPI alignment discussions, ensure marketing initiatives ladder up to business objectives, partner with channel SMEs to translate strategy into actionable roadmaps, help prepare Quarterly Business Reviews (QBRs) and executive presentations, ensure reporting connects performance to client goals, and identify gaps between client goals and current scope.
• Communication & Reporting: Ensure client communications are clear, proactive, and organized, translate complex digital marketing work into client-friendly narratives, ensure reporting is delivered on time, accurate and contextualized and connected to business outcomes, document key decisions, action items, and priorities, and provide clear recaps and follow-ups after meetings.
• Growth & Retention Support: Identify opportunities to expand impact across channels, surface upsell opportunities in collaboration with SMEs and Business Development, help scope change orders and expanded programs, maintain awareness of account health, risks, and satisfaction signals, and support long-term client growth and retention goals.

Requirements

• Experience working in an agency environment
• 3+ years in Account Management, Program Management, or Client Success within a digital marketing agency or marketing services environment
• Strong understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics, Content) at a general level
• Proven ability to manage multiple client relationships simultaneously
• Strong project management and organizational skills
• Experience coordinating cross-functional teams
• Ability to translate business goals into structured plans
• Excellent written and verbal communication skills
• Ability to simplify complex topics for non-technical stakeholders
• Strong attention to detail and follow-through
• Familiarity with SEO or Paid Media concepts
• Experience supporting eCommerce or B2B clients
• Experience preparing client presentations or executive summaries

Benefits

• Paid vacation and sick days
• Insurance: Health, dental, vision, life, short-term and long-term disability
• 401K with employer contributions
• Health and wellness budget (up to $65/month): Get a gym membership on us, and/or support your mental health and wellness needs
• Monthly internet stipend
• Give Back/ Civic Action Days: time off for voting, political activism, marches/demonstrations, and volunteering
• Continued education budget: Annual $500 to educate yourself and expand knowledge