Responsibilities

• Develop and maintain strong, long-term relationships with assigned clients.
• Become knowledgeable about each partner's business, customers, marketplace, competitive environment, and revenue model.
• Serve as a primary point of communication between clients and Determined's internal team.
• Translate client business objectives into clear priorities for our strategy, data, media, and creative teams.
• Participate in the development of data-driven digital, social and paid media strategies.
• Review campaign and business-performance data to identify trends, opportunities and potential areas of concern.
• Lead regular client strategy and performance meetings, presenting results, insights and recommendations clearly and confidently.
• Work collaboratively with our internal team to ensure campaigns remain aligned with client objectives, budgets and expectations.
• Maintain accountability for client deliverables, timelines, follow-up and communication.
• Proactively identify opportunities to improve performance rather than waiting for a client to ask.

Requirements

• 3+ years of professional account management, client strategy, or comparable client-facing digital marketing experience.
• Demonstrated success managing client accounts and building long-term client relationships.
• Strong experience with data-driven digital marketing and paid social media.
• Working knowledge of platforms and channels such as Meta, Google Ads, paid search, display, video/OTT/CTV, and other digital media.
• Ability to understand and interpret campaign-performance metrics including leads, conversions, CPL, CPC, CPM, CTR, ROAS and other relevant KPIs.
• More importantly, the ability to connect marketing performance to sales, revenue, and business outcomes.
• Experience presenting performance, strategy and recommendations directly to clients and decision-makers.
• Excellent written and verbal communication skills.
• Strong organizational and project-management abilities, with the ability to manage multiple client relationships and priorities simultaneously.
• A demonstrated ability to solve problems, manage expectations, and have productive conversations when performance doesn't go according to plan.

Preferred

• Previous experience working for a digital marketing or advertising agency.
• Experience working with multi-location businesses, retailers, home services companies, franchise/dealer networks, manufacturers or distributors.
• Experience managing significant paid-media budgets.
• Experience working with CRM, lead attribution, and marketing-performance data.
• Experience presenting business reviews or marketing strategies to senior leadership.
• An established professional network within industries served by Determined.