Responsibilities

• Own a portfolio of customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention.
• Act as a trusted advisor by providing strategic recommendations that align influencer programs with customer business goals.
• Lead strategic business reviews (SBRs) and campaign wrap reports, delivering insights that shape future strategy.
• Oversee influencer campaign delivery from kickoff through reporting, ensuring content quality, on-time execution, and alignment to KPIs.
• Partner with customers on post-sale strategy, sharing best practices and actionable insights to optimize performance.
• Manage budgets, contracts, and deliverables with precision, providing transparent updates and proactive issue resolution.
• Project manage campaigns by delegating executional tasks to Coordinators/Co-Ops, while serving as a mentor and coach.
• Collaborate cross-functionally with Sales, Strategy, Research, and Product teams to deliver seamless client experiences.
• Represent the customer and influencer voice internally, escalating insights and feedback to shape platform and service improvements.
• Analyze campaign performance data to generate actionable insights for customers and internal teams.

Requirements

• Professional fluency in both Spanish and English, written and verbal, with the ability to lead client-facing meetings and deliverables in either language.
• 3-5+ years of experience in influencer marketing, campaign management, or social media; agency or paid media background preferred.
• Proven success acting as a strategic advisor, delivering recommendations that map to client business goals.
• Strong project management skills, with the ability to balance multiple accounts and priorities.
• Excellent communication, relationship management, and presentation skills.
• Analytical mindset, able to interpret data and translate insights into action.
• Experience mentoring or coaching junior team members.
• Expertise with influencer or marketing platforms; ability to become an expert in the Later Influence platform.