Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients post-sale.
• Own ongoing client engagement, ensuring proactive communication and alignment throughout campaign lifecycles.
• Support wrap reporting and participate in review meetings, helping transition performance insights into forward-looking conversations.
• Identify potential upsell and incremental growth opportunities within existing accounts and surface them to senior leadership and Sales.
• Develop expertise in Cluep’s AI offerings and underlying product capabilities.
• Manage multiple client initiatives to ensure successful launch, delivery, and performance.
• Lead pre-launch processes including kick-off calls, targeting generation, and asset collection.
• Work closely with Operations to monitor campaigns and identify optimizations.
• Provide client reporting with data-driven insights and recommendations.
• Prepare & Present post-campaign wrap reporting and assist in case study development.

Requirements

• - Minimum 2+ years of experience in Digital Media (agency, publisher, or Ad Tech).
• - Bachelor’s degree (Business, Marketing, or related field preferred).
• - Strong analytical skills; highly proficient in Excel.
• - Experience managing multiple client accounts and projects simultaneously.
• - Excellent communication and presentation skills.
• - Strong attention to detail and organizational skills.

Preferred

• - Experience managing post-sale client relationships
• - Exposure to account growth or upsell initiatives within existing accounts.
• - Experience working with CRM systems (HubSpot, Salesforce, etc.).
• - Familiarity with forecasting, pipeline tracking, or renewal planning.
• - Interest in AI-driven media or emerging ad tech solutions.

Benefits

• - Time off: 3 weeks of paid vacation approx. 2 weeks off during holiday period and 4 extended summer long weekends
• - Schedule: hybrid work model (3 days in office) with flexible start/end times
• - Well-being: employer paid extended health benefits and paid sick days
• - Culture: supportive team environment and inclusive work force
• - Social: semi-annual offsite social events, holiday and life event celebrations, quarterly company wide all hands, and more!