Responsibilities

• Serve as the primary point of contact for assigned clients, fostering strong relationships and maintaining a high level of client satisfaction
• Manage day-to-day client communications and project workflows, ensuring timely delivery of work and consistent quality
• Support the development of marketing strategies and communications plans based on client goals, market research, and audience insights
• Brief internal creative, media, production, and digital teams with clear, concise, and strategic direction
• Coordinate and attend client meetings, presentations, and status calls; prepare meeting agendas, notes, and recaps
• Collaborate with internal teams to deliver campaigns that meet client objectives and budgets
• Assist in preparing estimates, timelines, and budgets; track project costs and help manage billing accuracy
• Write and maintain client status reports, timelines, and other key documents
• Monitor industry trends and competitive landscape relevant to client business
• Identify opportunities for organic growth within existing accounts and work with leadership to present recommendations

Requirements

• 3–5 years' experience in an account management role within a marketing, advertising, or creative agency - agency experience is required
• Bachelor's Degree in Marketing, Advertising, Communications, or related field
• Solid understanding of marketing strategy, branding, digital, and integrated communications
• Experience managing integrated campaigns across multiple disciplines (brand, digital, PR, content, production) rather than a single channel
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Ability to manage multiple projects simultaneously and meet deadlines
• Comfortable working cross-functionally with various teams and personalities
• Professional presence and client service orientation
• Positive attitude, problem-solving mindset, and eagerness to grow

Preferred

• You have exposure to one or more of Frankel's core verticals: higher education, financial services/wealth management, real estate or mixed-use development, or professional services
• You've managed client relationships in regulated or reputation-sensitive industries where accuracy, compliance, and discretion matter
• You thrive in a close-knit, full-service agency setting and want to know both the craft and the client's business deeply

Benefits

• Medical, dental, and vision coverage, with Frankel contributing toward the cost of your plan
• 401(k) with a match, eligible after your first work anniversary
• 15 days of PTO in year one, moving to our flexible Responsible Time Off plan after that
• Holiday Break Days in November and December
• Paid parental leave and a free Employee Assistance Program
• A hybrid, collaborative culture with an open-door policy - we want to hear your ideas, not just your deliverables