Responsibilities

• Manage the client relationship by providing day-to-day account support and coordination of agency efforts and lead the production efforts of the agency to ensure they meet client needs and expectations and are delivered on time and on budget.
• Documents updated project details, client feedback, account activity/status, etc.; creates change orders (with cost estimates) when necessary.
• Acts as the client's strategic marketing partner by facilitating project success (such as monitoring the effectiveness of campaigns), nurturing the client relationship, and anticipating client needs.
• Keeps apprised of clients’ brands/products/services/industry/marketing developments.
• Meets regularly with traffic manager/art director to manage agency efforts on behalf of assigned clients/accounts. Provides staff with well-documented input, support data, and production materials as needed to ensure accurate, efficient, exceptional creative work; ensures that tasks and strategies are clearly defined, approved by clients, and understood by the creative and media groups.
• Analyzes client input, conducts research, fields feedback, etc., to produce marketing plans guiding agency actions on client accounts; after plans are developed and presented to clients, the Account/Senior Account Manager is responsible for ensuring the plan is carried out by the agency.
• Coordinates project timing and budgets with all relevant agency personnel; keeps apprised of progress of clients’ projects; regularly checks in with staff to manage project coordination and clarify priorities; provides clients with timeline and budget updates.
• Checks and approves creative/production materials, copy, layouts, and production art before client delivery, and coordinates client approval of same.
• Ensures quality control for every project by keeping on strategy and following brand rules.
• Gains new business from existing clients by growing assigned accounts: anticipates opportunities for existing clients, solicits new business when possible/appropriate.

Requirements

• Must have prior experience as an Account Manager, Account Executive, or Account Director - within a marketing agency.
• Bachelor’s degree required. Preferred fields: marketing, English, communications
• Exceptional client relations skills
• Articulate communication skills (verbal and written)
• Exceptional project and task management, follow-through and follow-up skills and experience – demonstrated ability to manage many projects and tasks simultaneously
• Excellent organizational and presentation skills
• Self-starter and learner with initiative to take on new projects and strategies outside of comfort zone
• Diplomatic and tactful problem solver
• Proactive, confident, open-minded, professional, creative, and optimistic
• MS Office, word processing, spreadsheets, email, and electronic file organization skills required
• Digital advertising skills a plus
• Must have prior experience as an Account Manager, Account Executive, or Account Director - within a marketing agency.

Preferred

• Agency experience is a big plus
• Business development, sales and/or fundraising experience a big plus
• Digital advertising skills a plus

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance