LOOM Intro Video - MUST WATCH

https://www.loom.com/share/1729c843fee84f0fb6ad83f571ec4a20

ABOUT THE ROLE

The Account Manager is the single point of contact between 1DS and the client. You are the face, the voice, and the first line of defense. This is not a project management role. You're a confident verbal communicator who can hold the room on a client call, handle tough conversations in real time, and build genuine relationships with founders and brand leads. At the same time, you have a sharp enough eye for social content that when a concept, hook, or cut comes across your desk, you know whether it's good, whether it's on-brand, and whether it should go to the client or go back to the team. The Strategist owns the strategy, but you're the one who catches things before they reach the client. You also run your pod day to day, delegating to the SMM, Strategist, Graphic Designer, and Video Editor, and making sure everyone is on track.

WHAT YOU'LL OWN

• Client relationship, you are the client's go-to human, and they trust you

• Leading kickoff calls, weekly check-ins, and monthly business reviews with confidence and poise

• Holding difficult conversations in real time, including scope creep, pushback on feedback, and delivering bad news

• Managing your pod day to day, delegating tasks to the SMM, Strategist, Graphic Designer, and Video Editor, and staying on top of every deliverable

• Reviewing concepts, scripts, hooks, reels, and graphics before they go to the client, catching anything off-brand, weak, or poorly executed, and sending it back to the pod

• Owning timelines and deliverables across the entire pod

• Sending minutes-of-meeting emails after every client call within 24 hours

• Managing Monday.com boards, keeping every task, status, and deadline current

• Enforcing the workflow, no content moves without strategy approval, no shoot happens without a brief

• Coordinating shoot days and production logistics

• Escalating issues early, not late

• Keeping the internal team aligned on client context and priorities

YOU'RE A FIT IF YOU

• Have 3 to 5 years in account management at a creative, content, or social media agency

• Are a confident verbal communicator, you're comfortable leading calls, pushing back diplomatically, and building rapport with founders and senior clients on the phone or on video

• Can manage and delegate to a team, you know how to brief a strategist, a social media manager, a designer, and a video editor, and keep all of them moving in the same direction

• Are genuinely fluent in social content, you know a strong hook from a weak one, you can spot a reel that won't perform, and you have taste in graphics, pacing, and brand fit

• Understand short-form (Reels, TikToks, Shorts), what makes content stop a scroll, and what today's platforms reward

• Are calm under pressure, clients and teammates lean on you because you don't flinch

• Are obsessive about process, documentation, and follow-through

• Know Monday.com (or similar PM tools) inside out

• Have worked with personal brands, D2C, or health and wellness clients (bonus)

WHAT WE OFFER

• A seat at the center of a fast-growing agency

• Direct line to the founders and strategic input on how we scale

• A diverse portfolio spanning personal brands, D2C, and wellness