Responsibilities

• Serve as the primary day-to-day contact for assigned accounts, owning the client relationship and ensuring clients feel informed, supported, and confident in the work
• Build deep knowledge of each client's business, competitive landscape, and category dynamics, bringing informed perspective to strategic conversations and planning
• Lead integrated marketing campaigns from brief to launch, translating strategy into creatively strong work that drives meaningful business results
• Grow existing accounts by identifying organic opportunities that expand scope, create client value, and deepen partnerships
• Write clear, insightful creative and project briefs that accurately capture client objectives, audience, and strategic direction
• Partner with internal teams (strategy, creative, media, production, etc.) to shepherd work from brief through delivery, ensuring alignment with approved strategy and client expectations at every stage
• Prepare and present client-facing materials including proposals, estimates, timelines, and performance updates with clarity and confidence
• Review creative concepts, copy, and production materials to ensure accuracy, brand alignment, and strategic consistency before client delivery

Requirements

• 4-6 years of experience in agency account management with demonstrated growth in responsibility and client ownership
• Experience working with established brands — you understand what rigor, process, and accountability look like
• A track record of strengthening client relationships through proactive thinking and opportunity identification, not just reactive service
• Familiarity with agency economics: how profitability works, why scope discipline matters, and how to balance client value with agency health
• Some exposure to new business — whether participating in pitches, supporting proposals, or helping onboard new clients
• Campaign management experience with comfort tracking performance and contributing to optimization decisions
• Strong project management skills with the ability to manage multiple priorities across accounts without losing accuracy or responsiveness

Benefits

• At FARM, we believe creativity should work as hard as the brands we build. We're a 35-person independent agency with 40+ years serving sophisticated clients across a variety of industries. We focus on ideas that drive growth, solve real business problems, and deliver measurable results. Strategy, creativity, and execution are tightly connected here, and accountability matters at every step.
• You'll work alongside smart, motivated people who care deeply about the quality of the work and the outcomes it delivers. We're building the client service structure we've needed, and the right person will help shape what excellent client service looks like at FARM.