Account Director

Responsibilities

• Client Relationship Management: Serve as a senior point of contact for the client, building and maintaining strong relationships across multiple stakeholders. Provide proactive counsel, manage expectations, and ensure clear, consistent communication throughout all stages of a project. Think ahead, set expectations early, and have transparent conversations before challenges impact the work.
• Account & Campaign Leadership: Lead the day-to-day management of complex, integrated projects and campaigns from briefing through delivery. Partner closely with creative, strategy, production, and project management teams to ensure work is delivered on time, on budget, and to a high standard. Independently own assigned client workstreams end-to-end, serving as the primary day-to-day lead and driving progress, decisions, and delivery with minimal oversight.
• Strategic Partnership: Develop a strong understanding of the client's business, objectives, and challenges. Translate business needs into clear, actionable briefs and help identify opportunities to strengthen creative output and campaign effectiveness.
• Operational & Financial Oversight: Oversee account operations, including scopes of work, budgets, timelines, resource planning, and financial tracking. Ensure accurate reporting, clear documentation, and adherence to agency processes.
• Creative Integrity & Collaboration: Champion strong creative work while ensuring alignment with client objectives, brand standards, and performance goals. Provide thoughtful feedback, navigate client input, and help teams deliver effective creative solutions.
• Brand Identity & Creative Systems: Lead major branding initiatives, including brand overhauls, brand identity development, and large-scale creative system builds and rollouts. Guide cross-functional teams and stakeholders through complex brand work from initial brief through implementation.
• Integrated & Performance Marketing: Bring a strong understanding of the digital and social landscape, including CRM, email, SMS, and direct marketing. Collaborate with media, data, and strategy teams to ensure campaigns are informed by performance insights and optimized for results.
• Cross-Functional Leadership: Build strong working relationships across internal teams and external agency partners, ensuring alignment on priorities, deliverables, and expectations. Make sure stakeholders understand what is needed, who is responsible, and when work is due.
• Prioritization & Problem-Solving: Confidently manage competing priorities in a high-volume environment. Anticipate challenges, resolve issues proactively, and provide clear direction when navigating complex client or project needs. Escalate issues proactively and bring recommended solutions rather than simply flagging problems.
• AI & Innovation: Stay informed on emerging technologies and AI-based tools, identifying opportunities to improve workflows, creative development, and campaign effectiveness

Requirements

• 8+ years of agency experience in account management, including experience at the Account Director level.
• Ability to thrive in a fast-paced environment, managing multiple complex projects, competing priorities, and tight deadlines while maintaining clear communication and alignment across teams.
• Proven experience managing senior client relationships and leading complex, integrated campaigns.
• Experience leading major branding projects, including brand identity development, brand overhauls, or large-scale creative system builds and rollouts.
• Strong background in digital, social, CRM, and performance-driven marketing, including email and direct marketing.
• Experience working across high-volume accounts with multiple business lines, stakeholders, and agency partners.
• Experience supporting entertainment, media, or subscription-based businesses is highly desirable.
• Strong commercial acumen, including experience managing budgets, scopes of work, and account finances.
• Ability to confidently lead cross-functional teams and navigate complex creative and production processes.
• Excellent communication, presentation, and relationship-building skills.