Account Director

Responsibilities

• Own and lead strategic direction across a portfolio of key client accounts, ensuring alignment with long-term business objectives
• Serve as the strategic partner and lead relationships for the agency with Director, VP, and C-level client stakeholders
• Drive proactive, insight-led recommendations that shape client marketing strategies and business outcomes
• Lead and mentor cross-functional teams, ensuring high-quality delivery and strong alignment across disciplines
• Identify and unlock opportunities for account growth, expansion, and deeper partnership across NP Digital services
• Operate autonomously in managing client relationships, anticipating needs, mitigating risks, and resolving complex challenges
• Oversee account health, including forecasting, resourcing, and financial performance
• Champion a best-in-class client experience while continuously elevating internal processes and team performance

Requirements

• 7+ years of experience in a digital marketing agency environment, with deep expertise in Performance Marketing and Integrated Digital Strategy
• 3+ years of experience leading large, complex Enterprise-level client engagements with full ownership and accountability
• Demonstrated ability to act as a strategic advisor to VP- and C-level stakeholders, influencing business decisions and marketing direction
• Proven track record of developing and leading complex, integrated marketing strategies across SEO, SEM, Paid Social, Display, Content, and other performance channels
• Strong experience driving account growth, including identifying opportunities, expanding scope, and deepening client partnerships
• Experience managing, mentoring, and developing direct reports or developing a cross-functional team of indirect reports
• Highly autonomous, proactive leader with strong problem-solving skills and a commitment to delivering exceptional client service
• Excellent written and verbal communication skills, with the ability to present and influence at the executive level
• Strong working knowledge of data, analytics, and performance measurement to inform strategy and decision-making

Benefits

• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
• Flexible paid time off; 16 weeks maternity and 6 weeks paternity leave
• Health Savings Accounts with employer contribution, Healthcare Flexible Spending Accounts, Dependent Care FSA
• Vision and dental coverage
• Employer-paid short-term disability and life and AD&D insurance
• Employer-paid premium subscription to the Calm app
• Employer-paid virtual healthcare support through First Stop Health
• Voluntary pet insurance for your furry family members
• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
• New hire technology stipend to set up home office